TAPICall

This is an add-on to Outlook that turns your PC into a customer relationship management tool. It let`s your PC be interfaced with the telephone system easily.

TAPICall application lets you do computer telephony integration through the Microsoft`s the Telephony Application Programming Interface (TAPI) API. The purpose of the TAPI specification is to provide control of telephony resources to applications. Working through the Outlook the software package is able to do Identification of the caller and display of the corresponding Outlook contact sheet. It enables automatic display of memos associated with the contact. It is capable of automatically creating journal entries letting you add history of what happened during the call. Automatic call back feature lets you call the contact back anytime you need to. You are presented with a bubble containing information about the caller. You get access to all relevant data such as memos, documents and contracts etc.

Building and maintaining customer relationships becomes very easy for the organization. Working through the MS Exchange this package is able to get you access to contacts on whom details have been entered on some other location too. Whoever gets to handle the current contact is able to review all the history and respond meaningfully. On a call you are able to review the complete details of the caller if he has called before. The call status display is easily understandable and operators can be trained easily to start using the same. The familiar Outlook environment is helpful too. Overall this is a nice package. But, obviously is meant for small organizations. It is conceivable that you could use more than one such system but automatic call routing to more than one such station or skill based routing are not possible. They are the backbones of a proper and efficient contact center supporting your CRM operations.

FULL INSIGHT AT THE FIRST RING: TAPICall turns your desktop PC into a highly efficient CTI work station by means of Outlook add-on: Identification of the caller and display of the corresponding Outlook contact sheet; Automatic display of memos, even company wide; automatic creation of journal entries with a call-back feature; current status display via balloon and handset icon; nontutorial handling; Low costs - high benefit; operates with any up-to-date PBX or ISDN controller --- Service orientated communication: At the first ring TAPICall immediately provides all relevant data concerning the caller, including memos, appointments and documents linked with the corresponding contact, by means of the caller identification. The user is perfectly prepared for the call and can optimally commit himself to the requirements of the caller. --- Benefit from your first-class contacts: The automatic provision of customer information reduces costs as well as handling time. TAPICall improves the quality of your customer care effectively and leads to a high degree of customer retention. --- Corporate translucency: With an exchange server TAPICall automatically opens public contacts for incoming calls. This way - depending on your properties - memos and contact information entered by any employee may be viewed and complemented by other employees as well. The data base containing relevant customer information thereby is kept up-to-date at any time. --- Constant increase of your data base: In case the caller has not been recorded in the Outlook contacts yet, TAPICall creates a contact with the new call number. The user only has to do add the name of the caller into the contact sheet, and the next time this person calls the corresponding contact will open automatically.